Re:amaze's iOS application empowers you to enhance customer interactions while away from your desk. Offering real-time notifications and mobile collaboration tools, it ensures you can assist customers from anywhere, contributing to an exceptional customer service experience that is easily accessible.
- Benefiting from the same capabilities as its web counterpart, the Re:amaze mobile app provides a range of powerful functions including multi-channel messaging via email, Twitter, Facebook, and Instagram directly on your mobile device. Noteworthy is the seamless synchronization of conversations from Re:amaze Embeds for instant access to pertinent customer discussions.
Key Features:
- Intuitive design aimed at prioritizing essential incoming conversations for you and your team.
- Facilitate team collaboration through features such as Presence indicators, internal notes, and conversation forwarding.
- Effortlessly navigate through all your brands, email channels, and social media platforms with quick accessibility.
- Manage conversation tags efficiently, including the ability to add or remove them as necessary.
- Control conversations effectively using sticky reply-to options.
- Streamlined options to reassign, move, archive, or set reminders for conversations using simple touch controls.
- Easily apply preset workflows for smoother operations.
- Incorporate knowledge base articles and response templates through an intuitive mobile interface.
- Access all integrations seamlessly within customer conversations.
- Instantly view key customer data attributes, enhancing real-time engagement.
- Effortlessly manage customer profiles, conversation histories, and manually add essential customer data attributes where needed.
- Convenient keyword and phrase search functionality for quick access to information on-the-go.
- Customize personal notification settings to suit your preferences.
Re:amaze offers a user-friendly cloud-based helpdesk solution tailored for websites and applications. Engineered to cater to the specific requirements of dynamic businesses, Re:amaze seamlessly integrates and embeds into your platform for comprehensive support management across various channels like direct messaging, SMS/MMS, email, and social media platforms (Twitter, Facebook, Instagram), live chat, knowledge bases, as well as workflows.
Översikt
Reamaze Mobile är en Freeware programvara i den kategorin Företag utvecklats av Reamaze.
Den senaste versionen av Reamaze Mobile är 1.3.10, släppt på 2024-07-19. Det lades ursprungligen till vår databas på 2024-07-19.
Reamaze Mobile körs på följande operativsystem: iOS.
Användare av Reamaze Mobile gav det betyget 4 av 5 stjärnor.
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