Re:amaze's iOS application empowers you to enhance customer interactions while away from your desk. Offering real-time notifications and mobile collaboration tools, it ensures you can assist customers from anywhere, contributing to an exceptional customer service experience that is easily accessible.
- Benefiting from the same capabilities as its web counterpart, the Re:amaze mobile app provides a range of powerful functions including multi-channel messaging via email, Twitter, Facebook, and Instagram directly on your mobile device. Noteworthy is the seamless synchronization of conversations from Re:amaze Embeds for instant access to pertinent customer discussions.
Key Features:
- Intuitive design aimed at prioritizing essential incoming conversations for you and your team.
- Facilitate team collaboration through features such as Presence indicators, internal notes, and conversation forwarding.
- Effortlessly navigate through all your brands, email channels, and social media platforms with quick accessibility.
- Manage conversation tags efficiently, including the ability to add or remove them as necessary.
- Control conversations effectively using sticky reply-to options.
- Streamlined options to reassign, move, archive, or set reminders for conversations using simple touch controls.
- Easily apply preset workflows for smoother operations.
- Incorporate knowledge base articles and response templates through an intuitive mobile interface.
- Access all integrations seamlessly within customer conversations.
- Instantly view key customer data attributes, enhancing real-time engagement.
- Effortlessly manage customer profiles, conversation histories, and manually add essential customer data attributes where needed.
- Convenient keyword and phrase search functionality for quick access to information on-the-go.
- Customize personal notification settings to suit your preferences.
Re:amaze offers a user-friendly cloud-based helpdesk solution tailored for websites and applications. Engineered to cater to the specific requirements of dynamic businesses, Re:amaze seamlessly integrates and embeds into your platform for comprehensive support management across various channels like direct messaging, SMS/MMS, email, and social media platforms (Twitter, Facebook, Instagram), live chat, knowledge bases, as well as workflows.
Vue d'ensemble
Reamaze Mobile est un logiciel de Freeware dans la catégorie Entreprise développé par Reamaze.
La dernière version de Reamaze Mobile est 1.3.10, publié sur 19/07/2024. Au départ, il a été ajouté à notre base de données sur 19/07/2024.
Reamaze Mobile s’exécute sur les systèmes d’exploitation suivants : iOS.
Utilisateurs de Reamaze Mobile a donné une cote de 4 étoiles sur 5.
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